|Company||Telesure Group Services|
|Location||Durban, KwaZulu-Natal, South Africa|
The Inbound Sales Manager contributes to the organisational goals by managing and coaching Sales Consultants to achieve business goals
|Job Functions||Call Centre|
To oversee and manage the inbound teams and function in line with company goals, objectives, policies and procedures.
To ensure accurate Management Information:
Analysis on trends
Day to day reporting
Build, maintain and manage effective relationships with all internal and external stakeholders.
To ensure compliance with all necessary fit and proper requirements.
To implement, drive and monitor group strategy and operational efficiency
Maximisation of customer retention.
Responsible for all aspects of staff resourcing, succession planning, management and development, ensuring the right people are in place to support service delivery, achieving production and performance targets at all times.
Level of Education:
Grade 12 (Standard 10)
NQF level 4
2-3 years customer service and/or sales and/or retentions experience within a call centre environment.
1-2 years people management experience
1 year work experience in a Long term Insurance environment
|Job Closing Date||30/04/2019|