Retentions Consultant

Company Telesure Group Services
Reference # KZNX5
Published 20/03/2019
Contract Type Permanent
Salary Market Related
Location Durban, KwaZulu-Natal, South Africa
We are currently looking for 5 Retentions Consultants with customer centricity to join our growing team.

At 1Life, we are committed to creating a workplace that is innovative and forward-thinking. We place great emphasis on developing our people and retaining and growing their talent.

We are a progressive and pioneering company that employs people who challenge the mundane, are cutting-edge and revolutionary. Our vision as a company is to transform and improve South African life insurance into a customer-friendly, service-orientated, educational and well-informed industry

We offer a work hard, play hard environment and a very buzzy Retentions floor to encourage you to achieve your results. The training team offers support throughout your whole journey with us.
Job Functions Call Centre
Industries Insurance
• Ensure retention targets are met
• Personal Competence Results:
• Finding solutions to retain policies (innovative in methods)
• Effectively build solid relationships within the Retention Department
• Ensure internal SLA’s are met
• Drive client retention by ensuring client satisfaction
• Building rapport with client
• Ensure regular follow up when liaising with clients
Standard 10 / Grade 12 / NQF 4
• This position will need to be FAIS accredited and RE qualified
• (Applicants with no FAIS or RE will be considered depending on the applicants Call Centre Sales / Retentions or Customer Service experience)
• Minimum 1 year work experience in a sales / customer service role in a call centre environment
• Negotiation skills, problem solving skills and ability to work in a pressured environment essential
Job Closing Date 30/04/2019
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